The 988 Suicide & Crisis Lifeline has taken a big step forward by starting to route cell phone calls based on the caller’s actual location, instead of their area code. This new “georouting” feature launched with two major U.S. wireless carriers, covering about half of all wireless calls to 988. The goal is to better connect people to nearby crisis centers that can offer local resources and support. This effort has been a collaboration between the U.S. Department of Health and Human Services (HHS), SAMHSA, and Vibrant Emotional Health, the organization that runs the 988 network.
HHS Secretary Xavier Becerra and FCC Chairwoman Jessica Rosenworcel highlighted how crucial georouting is for getting people the right help faster. In fact, the FCC will vote in October on making georouting mandatory for all U.S. cell carriers, which would ensure a nationwide rollout.
Since 988 launched in July 2022, more than 10 million calls, texts, and chats have been answered. The Biden-Harris Administration has invested $1.5 billion to strengthen the 988 lifeline, as part of a larger plan to address the mental health and substance use crises in the U.S. The service provides specialized support for Veterans, LGBTQ+ youth, and Spanish speakers, and has been proven to help people feel more hopeful during a crisis.
The Steinberg Institute, a key sponsor of the legislation that implemented 988 in California, continues to push for stronger mental health services across the state. Our work is part of a broader mission to make sure everyone gets the support they need when they need it most. Check out the infographic below to learn more about 988 usage in California.
